sp-policy
Where do you ship from?
All of our products are shipped from our retail location in Grand Bay, New Brunswick, Canada.
What shipping services do you use?
We ship primarily through Canada Post. Canada Post categorizes their shipping areas as Canada, the U.S.A. or International (all countries other than Canada or the U.S.A.).
What shipping options to Canada do you offer?
|
Priority |
Expedited Parcel |
Xpresspost |
Description |
For small and lightweight parcels up to 1 kg. |
For parcels greater than 1 kg and less than 30 Kg (66 lbs) |
For parcels less than 30 Kg (66 lbs) |
Max parcel size
|
900 mm (35 inches) L + W + H |
2 M (78.75 inches) Length + Girth |
2 M (78.75 inches) Length + Girth |
Cost |
Medium cost |
High cost |
Most Expensive |
On-time guarantee |
YES |
YES |
YES |
Tacking included |
YES |
YES |
YES |
Delivers to PO Boxes |
NO |
YES |
YES |
Insurance included |
Up to $100 |
Up to $100 |
Up to $100 |
Priority | |
Description | For small and lightweight parcels up to 1 kg. |
Max parcel size |
900 mm (35 inches) L + W + H |
Cost | Medium cost |
On-time guarantee | YES |
Tacking included | YES |
Delivers to PO Boxes | NO |
Insurance included | Up to $100 |
Expedited Parcel | |
Description | For parcels greater than 1 kg and less than 30 Kg (66 lbs) |
Max parcel size |
2 M (78.75 inches) Length + Girth |
Cost | High cost |
On-time guarantee | YES |
Tacking included | YES |
Delivers to PO Boxes | YES |
Insurance included | Up to $100 |
Xpresspost | |
Description | For parcels less than 30 Kg (66 lbs) |
Max parcel size |
2 M (78.75 inches) Length + Girth |
Cost | Most Expensive |
On-time guarantee | YES |
Tacking included | YES |
Delivers to PO Boxes | YES |
Insurance included | Up to $100 |
Delivery Area |
Priority |
Xpresspost |
Expedited Parcel |
Major Urban Centers |
|
||
Grand Bay, New Brunswick local |
Next day* |
Next day* |
1 day |
In the Maritime Provinces |
Next day* |
Next day* |
1-3 days |
National |
Next day* |
2 days |
2-7 days |
Non-Major Urban Centers |
|
||
Grand Bay, New Brunswick local |
Next day |
Next day day |
1 day |
In the Maritime Provinces |
Next to 2 days* |
2 days* |
Up to 4 days |
National |
Next to 3 days* |
3 days* |
Up to 11 days |
Northern & Remote Areas |
|
||
In the Maritime Provinces |
5-7 days* |
2 days* |
6-13 days |
National |
5-8* |
3 days* |
6-13 days |
Delivery Area | Priority |
Major Urban Centers | |
Grand Bay, New Brunswick local | Next day* |
In the Maritime Provinces | Next day* |
National | Next day* |
Non-Major Urban Centers | |
Grand Bay, New Brunswick local | Next day |
In the Maritime Provinces | Next to 2 days* |
National | Next to 3 days* |
Northern & Remote Areas | |
In the Maritime Provinces | 5-7 days* |
National | 5-8* |
Delivery Area | Xpresspost |
Major Urban Centers | |
Grand Bay, New Brunswick local | Next day* |
In the Maritime Provinces | Next day* |
National | 2 days |
Non-Major Urban Centers | |
Grand Bay, New Brunswick local | Next day |
In the Maritime Provinces | 2 days* |
National | 3 days* |
Northern & Remote Areas | |
In the Maritime Provinces | 2 days* |
National | 3 days* |
Delivery Area | Expedited Parcel |
Major Urban Centers | |
Grand Bay, New Brunswick local | 1 day |
In the Maritime Provinces | 1-3 days |
National | 2-7 days |
Non-Major Urban Centers | |
Grand Bay, New Brunswick local | 1 day |
In the Maritime Provinces | Up to 4 days |
National | Up to 11 days |
Northern & Remote Areas | |
In the Maritime Provinces | 6-13 days |
National | 6-13 days |
*Some exceptions apply
Do you ship internationally (outside of Canada)?
Yes, we ship worldwide via Canada Post’s USA and international shipping options.
What shipping options to the U.S. do you offer?
|
Small Packet Air USA |
Tracked Packet USA |
Expedited Parcel USA |
Xpresspost USA |
Description |
For small and lightweight parcels less than 1 kg. |
For small and lightweight parcels up to 1 kg. |
For parcels greater than 1 kg and less than 30 Kg (66 lbs) |
For parcels less than 30 Kg (66 lbs) |
Max parcel size
|
900 mm (35 inches) L + W + H |
900 mm (35 inches) L + W + H |
2 M (78.75 inches) Length + Girth |
2 M (78.75 inches) Length + Girth |
Cost |
Lowest cost |
Medium cost |
High cost |
Most Expensive |
Projected arrival time (In business days) |
5-8 days |
4-7 days |
4-7 days |
2-3 days |
On-time guarantee |
NO |
NO |
NO |
YES |
Tacking included |
NO |
YES |
YES |
YES |
Delivers to PO Boxes |
YES |
YES |
YES |
YES |
Insurance included |
NO |
Up to $100 |
Up to $100 |
Up to $100 |
Small Packet Air USA | |
Description | For small and lightweight parcels less than 1 kg. |
Max parcel size |
900 mm (35 inches) L + W + H |
Cost | Lowest cost |
Projected arrival time (In business days) |
5-8 days |
On-time guarantee | NO |
Tacking included | NO |
Delivers to PO Boxes | YES |
Insurance included | NO |
Tracked Packet USA | |
Description | For small and lightweight parcels up to 1 kg. |
Max parcel size |
900 mm (35 inches) L + W + H |
Cost | Medium cost |
Projected arrival time (In business days) |
4-7 days |
On-time guarantee | NO |
Tacking included | YES |
Delivers to PO Boxes | YES |
Insurance included | Up to $100 |
Expedited Parcel USA | |
Description | For parcels greater than 1 kg and less than 30 Kg (66 lbs) |
Max parcel size |
2 M (78.75 inches) Length + Girth |
Cost | High cost |
Projected arrival time (In business days) |
4-7 days |
On-time guarantee | NO |
Tacking included | YES |
Delivers to PO Boxes | YES |
Insurance included | Up to $100 |
Xpresspost USA | |
Description | For parcels less than 30 Kg (66 lbs) |
Max parcel size |
2 M (78.75 inches) Length + Girth |
Cost | Most Expensive |
Projected arrival time (In business days) |
2-3 days |
On-time guarantee | YES |
Tacking included | YES |
Delivers to PO Boxes | YES |
Insurance included | Up to $100 |
What shipping options to International Locations (non-U.S.) do you offer?
|
Small Packet International Air |
Tracked Packet Air |
International Parcel Air |
Xpresspost International Air |
Description |
For small and lightweight parcels less than 1 kg. |
For small and lightweight parcels up to 1 kg. |
For parcels greater than 1 kg and less than 30 Kg (66 lbs) |
For parcels less than 30 Kg (66 lbs) |
Max parcel size
|
900 mm (35 inches) L + W + H |
900 mm (35 inches) L + W + H |
2 M (78.75 inches) Length + Girth |
2 M (78.75 inches) Length + Girth |
Cost |
Lowest cost |
Medium cost |
High cost |
Most Expensive |
Projected arrival time (In business days) |
6-10 days |
6-10 days |
12+ days |
4-7 days |
On-time guaranteed |
NO |
NO |
NO |
YES |
Tacking included |
NO |
YES |
YES |
YES |
Delivers to PO Boxes |
YES |
YES |
YES |
YES |
Insurance included |
NO |
Up to $100 |
Up to $100 |
Up to $100 |
Small Packet International Air | |
Description | For small and lightweight parcels less than 1 kg. |
Max parcel size |
900 mm (35 inches) L + W + H |
Cost | Lowest cost |
Projected arrival time (In business days) |
6-10 days |
On-time guaranteed | NO |
Tacking included |
NO |
Delivers to PO Boxes |
YES |
Insurance included | NO |
Tracked Packet Air | |
Description | For small and lightweight parcels up to 1 kg. |
Max parcel size |
900 mm (35 inches) L + W + H |
Cost | Medium cost |
Projected arrival time (In business days) |
6-10 days |
On-time guaranteed | NO |
Tacking included |
YES |
Delivers to PO Boxes |
YES |
Insurance included | Up to $100 |
Xpresspost International Air | |
Description | For parcels less than 30 Kg (66 lbs) |
Max parcel size |
2 M (78.75 inches) Length + Girth |
Cost | Most Expensive |
Projected arrival time
(In business days) |
4-7 days |
On-time guaranteed | YES |
Tacking included |
YES |
Delivers to PO Boxes |
YES |
Insurance included | Up to $100 |
International Parcel Air | |
Description | For parcels greater than 1 kg and less than 30 Kg (66 lbs) |
Max parcel size |
2 M (78.75 inches) Length + Girth |
Cost | High cost |
Projected arrival time
(In business days) |
12+ days |
On-time guaranteed | NO |
Tacking included |
YES |
Delivers to PO Boxes |
YES |
Insurance included | Up to $100 |
How do I determine what Shipping options are available for my order?
You can see a list of the shipping options for your order by putting the items you wish in your cart, then going to checkout, filling in your name and address information and then proceeding to the shipping options page. All the shipping options available for your package will display along with the cost and estimated delivery time - you can decide what's best for you.
Please not that “Estimated delivery days” are from when you order is shipped, in business days (Monday-Friday) not from when you place your order - although we do try to ship your order within 24 hours of receiving it.
I'm in a hurry. Can you ship overnight?
Unfortunately, we cannot ship overnight to any location.
Do you offer Local Pick-up at your retail store in Grand Bay?
Yes. You can pick-up your order at our retail store in Grand Bay, New Brunswick, Canada. At checkout simply select “Local Pick-up” from the listed shipping methods. Please call or email us to schedule a pick-up time, otherwise we may not be in when you arrive.
How are my shipping cost calculated?
We pass on our actual discounted shipping costs that we are charged by Canada Post based on shipping package weight and size. Shipping package weight is typically the actual weight of your package. If an item is overly large yet light, the shipping package weight may be increased above the actual weight based on a volume calculation.
How do I track my order?
Depending on which shipping method you choose, your order may be trackable (see shipping options above). Please note that not all shipping options are trackable.
When you select a shipping method that tracks your package, a tracking number, along with a direct link to track your shipment, is sent in your shipping confirmation email. You can also track your shipments on our website under "Order Status", provided you have registered with us.
Can I specify the carrier that my order is shipped with?
Under most circumstances, Canada Post is the only carrier we will use. However, if you require a specific courier please contact us at orders@robcosman.com before placing your order, we may be able to accommodate you at an extra cost.
When will my order ship?
We bulk drop off parcels at our local Canada Post Office on regular business days (Monday – Friday, excluding Canadian National Holidays) at 3:00 pm Eastern Time. We do not ship on Saturdays, Sundays or Canadian National Holidays.
Orders placed with us BEFORE 2:00pm Eastern Time, on regular business days (Monday – Friday, excluding Canadian National Holidays) will ship that same day, if all the items on your order are in stock.
Orders placed with us AFTER 2:00pm Eastern Time, on regular business days (Monday – Friday, excluding Canadian National Holidays) will ship the next business day, if all the items on your order are in stock.
If your order is placed on a non-business day (Saturday, Sunday or on a Canadian National Holidays) then your order will ship on the next business day.
What happens if an item in my order is out of stock?
Some of the items we sell are custom made, hard to obtain, or we have an irregular supply of that can cause these items to be out of stock.
We normally do not make partial shipments.
If any item in your order is out of stock, we will assemble your order with the inventory we have on hand, but we will not immediately ship your order. We will place your order on hold until the out of stock items become available. Once the out of stock item arrives, we will immediately fill your order and ship within 24 hours.
If an item in your order is out of stock we will send you an email alerting you to the situation and give you an estimated fulfillment and shipping time frame.
If the out of stock item is estimated to take more than 3 weeks to arrive at our store, our customer service department will contact you within 24 hours and we will work out a shipping solution to your satisfaction.
How do I tell if an item is out of stock?
Information about whether a given item is in stock not is included under the order quantity window on each product page (with a few exceptions). We keep this information as up to date as possible, but occasionally our information is not accurate. If we list that a product is in stock and we find out after you placed your order that for whatever reason we don't have it in stock or the last one in stock is broken, our customer service department will contact you within 24 hours and we will work out a shipping solution to your satisfaction.
Special Shipping Requests:
If you have any special instructions or requests regarding shipping, please contact us at orders@robcosman.com and we will see what we can do. One of our major advantages is that we are a small company and we can pay attention to the small details of your order.