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Where do you ship from?

All of our products are shipped from our retail location in Grand Bay, New Brunswick, Canada.

What shipping services do you use?  

We ship primarily through Canada Post.  Canada Post categorizes their shipping areas as Canada, the U.S.A. or International (all countries other than Canada or the U.S.A.).  

What shipping options to Canada do you offer?

	Priority	Expedited Parcel	Xpresspost
Description	For small and lightweight parcels up to 1 kg.	For parcels greater than 1 kg and less than 30 Kg (66 lbs)	For parcels less than 30 Kg (66 lbs)
Max parcel size	900 mm (35 inches) L + W + H	2 M (78.75 inches) Length + Girth	2 M (78.75 inches) Length + Girth
Cost	Medium cost	High cost	Most Expensive
On-time guarantee	YES	YES	YES
Tacking included	YES	YES	YES
Delivers to PO Boxes	NO	YES	YES
Insurance included	Up to $100	Up to $100	Up to $100

	Priority
Description	For small and lightweight parcels up to 1 kg.
Max parcel size	900 mm (35 inches) L + W + H
Cost	Medium cost
On-time guarantee	YES
Tacking included	YES
Delivers to PO Boxes	NO
Insurance included	Up to $100

 

	Expedited Parcel
Description	For parcels greater than 1 kg and less than 30 Kg (66 lbs)
Max parcel size	2 M (78.75 inches) Length + Girth
Cost	High cost
On-time guarantee	YES
Tacking included	YES
Delivers to PO Boxes	YES
Insurance included	Up to $100

 

	Xpresspost
Description	For parcels less than 30 Kg (66 lbs)
Max parcel size	2 M (78.75 inches) Length + Girth
Cost	Most Expensive
On-time guarantee	YES
Tacking included	YES
Delivers to PO Boxes	YES
Insurance included	Up to $100

 

Delivery Area	Priority	Xpresspost	Expedited Parcel
Major Urban Centers
Grand Bay, New Brunswick local	Next day*	Next day*	1 day
In the Maritime Provinces	Next day*	Next day*	1-3 days
National	Next day*	2 days	2-7 days
Non-Major Urban Centers
Grand Bay, New Brunswick local	Next day	Next day day	1 day
In the Maritime Provinces	Next to 2 days*	2 days*	Up to 4 days
National	Next to 3 days*	3 days*	Up to 11 days
Northern & Remote Areas
In the Maritime Provinces	5-7 days*	2 days*	6-13 days
National	5-8*	3 days*	6-13 days

Delivery Area	Priority
Major Urban Centers
Grand Bay, New Brunswick local	Next day*
In the Maritime Provinces	Next day*
National	Next day*
Non-Major Urban Centers
Grand Bay, New Brunswick local	Next day
In the Maritime Provinces	Next to 2 days*
National	Next to 3 days*
Northern & Remote Areas
In the Maritime Provinces	5-7 days*
National	5-8*

 

Delivery Area	Xpresspost
Major Urban Centers
Grand Bay, New Brunswick local	Next day*
In the Maritime Provinces	Next day*
National	2 days
Non-Major Urban Centers
Grand Bay, New Brunswick local	Next day
In the Maritime Provinces	2 days*
National	3 days*
Northern & Remote Areas
In the Maritime Provinces	2 days*
National	3 days*

 

Delivery Area	Expedited Parcel
Major Urban Centers
Grand Bay, New Brunswick local	1 day
In the Maritime Provinces	1-3 days
National	2-7 days
Non-Major Urban Centers
Grand Bay, New Brunswick local	1 day
In the Maritime Provinces	Up to 4 days
National	Up to 11 days
Northern & Remote Areas
In the Maritime Provinces	6-13 days
National	6-13 days

*Some exceptions apply

 Do you ship internationally (outside of Canada)?

Yes, we ship worldwide via Canada Post’s USA and international shipping options. 

 What shipping options to the U.S. do you offer? 

	Small Packet Air USA	Tracked Packet USA	Expedited Parcel USA	Xpresspost USA
Description	For small and lightweight parcels less than 1 kg.	For small and lightweight parcels up to 1 kg.	For parcels greater than 1 kg and less than 30 Kg (66 lbs)	For parcels less than 30 Kg (66 lbs)
Max parcel size	900 mm (35 inches) L + W + H	900 mm (35 inches) L + W + H	2 M (78.75 inches) Length + Girth	2 M (78.75 inches) Length + Girth
Cost	Lowest cost	Medium cost	High cost	Most Expensive
Projected arrival time (In business days)	5-8 days	4-7 days	4-7 days	2-3 days
On-time guarantee	NO	NO	NO	YES
Tacking included	NO	YES	YES	YES
Delivers to PO Boxes	YES	YES	YES	YES
Insurance included	NO	Up to $100	Up to $100	Up to $100

	Small Packet Air USA
Description	For small and lightweight parcels less than 1 kg.
Max parcel size	900 mm (35 inches) L + W + H
Cost	Lowest cost
Projected arrival time (In business days)	5-8 days
On-time guarantee	NO
Tacking included	NO
Delivers to PO Boxes	YES
Insurance included	NO

 

	Tracked Packet USA
Description	For small and lightweight parcels up to 1 kg.
Max parcel size	900 mm (35 inches) L + W + H
Cost	Medium cost
Projected arrival time (In business days)	4-7 days
On-time guarantee	NO
Tacking included	YES
Delivers to PO Boxes	YES
Insurance included	Up to $100

 

	Expedited Parcel USA
Description	For parcels greater than 1 kg and less than 30 Kg (66 lbs)
Max parcel size	2 M (78.75 inches) Length + Girth
Cost	High cost
Projected arrival time (In business days)	4-7 days
On-time guarantee	NO
Tacking included	YES
Delivers to PO Boxes	YES
Insurance included	Up to $100

 

	Xpresspost USA
Description	For parcels less than 30 Kg (66 lbs)
Max parcel size	2 M (78.75 inches) Length + Girth
Cost	Most Expensive
Projected arrival time (In business days)	2-3 days
On-time guarantee	YES
Tacking included	YES
Delivers to PO Boxes	YES
Insurance included	Up to $100

 

 What shipping options to International Locations (non-U.S.) do you offer? 

	Small Packet International Air	Tracked Packet Air	International Parcel Air	Xpresspost International Air
Description	For small and lightweight parcels less than 1 kg.	For small and lightweight parcels up to 1 kg.	For parcels greater than 1 kg and less than 30 Kg (66 lbs)	For parcels less than 30 Kg (66 lbs)
Max parcel size	900 mm (35 inches) L + W + H	900 mm (35 inches) L + W + H	2 M (78.75 inches) Length + Girth	2 M (78.75 inches) Length + Girth
Cost	Lowest cost	Medium cost	High cost	Most Expensive
Projected arrival time (In business days)	6-10 days	6-10 days	12+ days	4-7 days
On-time guaranteed	NO	NO	NO	YES
Tacking included	NO	YES	YES	YES
Delivers to PO Boxes	YES	YES	YES	YES
Insurance included	NO	Up to $100	Up to $100	Up to $100

	Small Packet International Air
Description	For small and lightweight parcels less than 1 kg.
Max parcel size	900 mm (35 inches) L + W + H
Cost	Lowest cost
Projected arrival time (In business days)	6-10 days
On-time guaranteed	NO
Tacking included	NO
Delivers to PO Boxes	YES
Insurance included	NO

 

	Tracked Packet Air
Description	For small and lightweight parcels up to 1 kg.
Max parcel size	900 mm (35 inches) L + W + H
Cost	Medium cost
Projected arrival time (In business days)	6-10 days
On-time guaranteed	NO
Tacking included	YES
Delivers to PO Boxes	YES
Insurance included	Up to $100

 

	Xpresspost International Air
Description	For parcels less than 30 Kg (66 lbs)
Max parcel size	2 M (78.75 inches) Length + Girth
Cost	Most Expensive
Projected arrival time (In business days)	4-7 days
On-time guaranteed	YES
Tacking included	YES
Delivers to PO Boxes	YES
Insurance included	Up to $100

	International Parcel Air
Description	For parcels greater than 1 kg and less than 30 Kg (66 lbs)
Max parcel size	2 M (78.75 inches) Length + Girth
Cost	High cost
Projected arrival time (In business days)	12+ days
On-time guaranteed	NO
Tacking included	YES
Delivers to PO Boxes	YES
Insurance included	Up to $100

 

How do I determine what Shipping options are available for my order?

You can see a list of the shipping options for your order by putting the items you wish in your cart, then going to checkout, filling in your name and address information and then proceeding to the shipping options page. All the shipping options available for your package will display along with the cost and estimated delivery time - you can decide what's best for you.

Please not that “Estimated delivery days” are from when you order is shipped, in business days (Monday-Friday) not from when you place your order - although we do try to ship your order within 24 hours of receiving it.

I'm in a hurry. Can you ship overnight?

Unfortunately, we cannot ship overnight to any location.

Do you offer Local Pick-up at your retail store in Grand Bay?

Yes.  You can pick-up your order at our retail store in Grand Bay, New Brunswick, Canada.  At checkout simply select “Local Pick-up” from the listed shipping methods.  Please call or email us to schedule a pick-up time, otherwise we may not be in when you arrive.  

How are my shipping cost calculated?

We pass on our actual discounted shipping costs that we are charged by Canada Post based on shipping package weight and size. Shipping package weight is typically the actual weight of your package. If an item is overly large yet light, the shipping package weight may be increased above the actual weight based on a volume calculation.

How do I track my order?

Depending on which shipping method you choose, your order may be trackable (see shipping options above).  Please note that not all shipping options are trackable.

When you select a shipping method that tracks your package, a tracking number, along with a direct link to track your shipment, is sent in your shipping confirmation email.  You can also track your shipments on our website under "Order Status", provided you have registered with us.

Can I specify the carrier that my order is shipped with?

Under most circumstances, Canada Post is the only carrier we will use. However, if you require a specific courier please contact us at orders@robcosman.com before placing your order, we may be able to accommodate you at an extra cost.

When will my order ship?

We bulk drop off parcels at our local Canada Post Office on regular business days (Monday – Friday, excluding Canadian National Holidays) at 3:00 pm Eastern Time.  We do not ship on Saturdays, Sundays or Canadian National Holidays.

Orders placed with us BEFORE 2:00pm Eastern Time, on regular business days (Monday – Friday, excluding Canadian National Holidays) will ship that same day, if all the items on your order are in stock. 

Orders placed with us AFTER 2:00pm Eastern Time, on regular business days (Monday – Friday, excluding Canadian National Holidays) will ship the next business day, if all the items on your order are in stock.  

If your order is placed on a non-business day (Saturday, Sunday or on a Canadian National Holidays) then your order will ship on the next business day.

What happens if an item in my order is out of stock?

Some of the items we sell are custom made, hard to obtain, or we have an irregular supply of that can cause these items to be out of stock.

We normally do not make partial shipments.

 If any item in your order is out of stock, we will assemble your order with the inventory we have on hand, but we will not immediately ship your order.  We will place your order on hold until the out of stock items become available.  Once the out of stock item arrives, we will immediately fill your order and ship within 24 hours.

If an item in your order is out of stock we will send you an email alerting you to the situation and give you an estimated fulfillment and shipping time frame.

If the out of stock item is estimated to take more than 3 weeks to arrive at our store, our customer service department will contact you within 24 hours and we will work out a shipping solution to your satisfaction.

How do I tell if an item is out of stock?

Information about whether a given item is in stock not is included under the order quantity window on each product page (with a few exceptions). We keep this information as up to date as possible, but occasionally our information is not accurate. If we list that a product is in stock and we find out after you placed your order that for whatever reason we don't have it in stock or the last one in stock is broken, our customer service department will contact you within 24 hours and we will work out a shipping solution to your satisfaction.

Special Shipping Requests:

If you have any special instructions or requests regarding shipping, please contact us at orders@robcosman.com and we will see what we can do. One of our major advantages is that we are a small company and we can pay attention to the small details of your order.